FAQ

Q: How can I buy the products?

A: At Kasut U website www.kasutyou.my, that is few steps guide you to buy our products online. Please click here.

 

Q: Why I can’t find my order from my order history? I already paid and the $ already deducted from my bank account.

A: Our website order receiving is “LIVE” to read from MOLPay (Payment gateway). There are some timing gap between MOLPay and the bank as well. Bank received payment but take few minutes later (Not immediately) to update MOLPay. You may check your order history later, if you still can not find your order from your account, please contact our customer service immediately.

 

Q: How can I get my tracking number?

A: Once we proceed your order, system will notify customer with a tracking number via e-mail. You may tracking the updated status from our courier partner platform.

 

Q: If I already received the tracking number, how can I track my parcel?

A: You may tracking your order from our courier partner platform. Please click here to find our courier partner platform.

 

Q: How can I tracking my order status?

A: If you are Kasut U website member, you may login to your Kasut U account > Order History to view your order. Please click here to login.