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Can I cancel my order & request for refund?
> NO cancellation is allow if the order status is proceed to <SHIP OUT>.
* If your parcel have been ship out, we will only accept return or exchange. For the details please read here.
> YES, we will only accept cancellation if the order status is under <PENDING> and the parcel NOT YET send out to our respective courier partner.
* MOLPay shall refund for full amount for the credit card channel and no charges on the transaction fee.
* Generally, bank will proceed within 7-14 days in order credited back into buyer card account accordingly.
* MOLPay will only proceed refund upon merchant instruction basically.
CHANGES TO THE CANCELLATION & REFUND POLICY
www.kasutyou.my reserves the right to modify and Cancellation & Refund Policy at any time. Any changes to this policy will be published on our site.