Shipping & Delivery

SHIPPING FEES

What are the shipping fees / rates?

> We do offer FREE Shipping for specific items or minimum check out amount required.

Destination Minimum check out amount
West Malaysia 

MYR 50.00

East Malaysia MYR 150.00


> Shipping rates are calculated based on weight / dimensions, origin and destination. 

Normal shipping rate are below:

Weight Origin   West Malaysia East Malaysia
1st kg Kasut U to MYR 6.00 MYR 14.30
Additional 1kg Kasut U to +MYR 2.00 +MYR 11.50

 

 

TRACK YOUR ORDER

How can I track my order status?

> Once your order have been shipped out, you will receive a notification with a courier company name & tracking number. Then you can track your parcel actual status online 24 hours / 7 days from below link with provided tracking number:

  1. Tracking GD Express     
  2. Tracking Airpak           
  3. Tracking Nationwide      
  4. Tracking POS Laju      
  5. Tracking TA-Q-BIN         

 

Why I can’t track my order on courier tracking page?

> If you are unable to track your parcel on the courier tracking page, your parcel might have been handover to our respective courier partner, the status is pending to update from our logistic partner within 24 hours after shipping.

 

How if you are still unable to track your parcel?

> If you are still unable to track your parcel by the following business day after item has been shipped out. Please contact our Customer Service 013 521 8830 or email to cs@kasutyou.my. We will assist you to resolve the issue with immediate action.

> For those email to cs@kasutyou.my report for the tracking problem, we will advise customer provided following information:

  1. Email subject: Unable to Track My Order (your order#)
  2. Your name and contact

 

 

 

DELIVERY

When will I receive my order?

1) After you have successfully placed your order from www.kasutyou.my, you will receive a notification by email in a minute. 

2) Once your order is verified, we will ship out your parcel within 24 hours*. 

3) Actual delivery lead time will base on the delivery location. Normally you will receive your parcel within the following time frame:

Area West Malaysia East Malaysia  
Main City 2 - 3 working days 5 - 8 working days * after item shipped out
Outskirt Area 3 - 5 working days 7 - 10 working days * after item shipped out

We deliver by: