Shipping & Delivery

SHIPPING FEES

What are the shipping fees/rates?

> We do offer FREE Shipping for specific items or minimum check out amount required.

DestinationMinimum check out amount
West Malaysia 

MYR 50.00

East MalaysiaMYR 150.00


> Shipping rates are calculated based on weight/dimensions, origin, and destination. 

Normal shipping rate are below:

WeightOrigin West MalaysiaEast Malaysia
1st kgKasut UtoMYR 6.00MYR 14.30
Additional 1kgKasut Uto+MYR 2.00+MYR 11.50

 

 

 

TRACK YOUR ORDER

How can I track my order status?

> Once your order has been shipped out, you will receive a notification with a courier company name & tracking number. Then you can track your parcel actual status online 24 hours / 7 days from below link with provided tracking number:

  1. Tracking GD Express     
  2. Tracking Airpak           
  3. Tracking POS Laju      

Why I can’t track my order on the courier tracking page?

> If you are unable to track your parcel on the courier tracking page, your parcel might have been handover to our respective courier partner, the status is pending to update from our logistic partner within 24 hours after shipping.

 

How if you are still unable to track your parcel?

> If you are still unable to track your parcel by the following business day after the item has been shipped out. Please contact our Customer Service 013 521 8830 or email to cs@kasutyou.my. We will assist you to resolve the issue with immediate action.

> For those email to cs@kasutyou.my report for the tracking problem, we will advise customer provided the following information:

  1. Email subject: Unable to Track My Order (your order#)
  2. Your name and contact

 

 

 

DELIVERY

When will I receive my order?

1) After you have successfully placed your order from www.kasutyou.my, you will receive a notification by email in a minute. 

2) Once your order is verified, we will ship out your parcel within 24 hours*. 

3) Actual delivery lead time will base on the delivery location. Normally you will receive your parcel within the following time frame:

AreaWest MalaysiaEast Malaysia 
Main City2 - 3 working days5 - 8 working days* after item shipped out
Outskirt Area3 - 5 working days7 - 10 working days* after item shipped out




We deliver by:                 

 

 

 

HOME DELIVERY

How does home delivery work?​

>  Home delivery only available within 15km from our HQ(Kasut U Jalan Banggol, Kuala Terengganu).

 

How to request for home delivery?​

> You may request for home delivery in note/comment box when placing your order (only available for order RM50 & above).

 

How long does it take for home delivery?

>  Home deliveries are usually made within 24hours of your order being placed. Next Day deliveries will be made the next day if your order has been placed after 5pm.